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Terms of Engagement

Part 1
 
The Nutritional Therapy Descriptor

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.

 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.

 

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

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Juliana Gedney Nutrition requests that the Client notes the following:

  • The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.

 

  • Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

 

  • Juliana Gedney Nutrition is not permitted to diagnose, or claim to treat, medical conditions.

 

  • Juliana Gedney Nutrition’s recommendations are not a substitute for professional medical advice and/or treatment.

 

  • Juliana Gedney Nutrition may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.

 

  • Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

 

  • This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.

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The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.

 

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by Juliana Gedney Nutrition. This is necessary because of any possible reaction between medication and the nutritional programme.

 

  • It is important that I tell Juliana Gedney Nutrition about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.

 

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact Juliana Gedney Nutrition via Practice Better, promptly for clarification.

 

  • I understand that the recommendations are personal to me and may not be appropriate for others.

 

  • I must contact Juliana Gedney Nutrition should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.

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  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and Juliana Gedney Nutrition.

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  • It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.

Part 2

Payment terms

Package fees are paid in full at the time of booking via Practice Better using Stripe payments. Payments can be made by credit or debit card. 

 

In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to info@jgnutri.com. Juliana Gedney Nutrition will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, Juliana Gedney Nutrition will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation.

 

Cancellations

If you are unable to attend your appointment due to unforeseen circumstances, please reschedule your appointment using Practice Better or by emailing info@jgnutri.com, as soon as possible. Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged the full rate for the consultation.

 

Appointment Reminders

You will receive an appointment via text, a few days before your appointment.

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Pre-consultation Questionnaires and other forms

On payment for services, you will be sent an invitation to your Practice Better client portal. Pre-consultation forms and paperwork will be emailed to you separately via Practice Better. Paperwork should be completed and submitted via Practice Better at least 1 week prior to your initial appointment so I can properly prepare for your first consultation.

 

Nutrition Plan

Your personalised Health Optimisation Plan and any supplementary information will be uploaded to your personal Practice Better account within 2 working days of your consultation and will be based on the information discussed at the consultation.

 

Communication between the Client and Juliana Gedney Nutrition

Consultations take place using Zoom. Health coaching calls take place as a telephone call from Juliana Gedney to the telephone number you have provided. Juliana Gedney Nutrition is unable to provide advice via email. Any communication outside pre-arranged appointments and coaching calls should take place via Practice Better and will be responded to within office hours; 11am to 5pm, Monday to Friday.

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